Terms of Use

Your use of this site and submittal of any order indicates your acceptance of these terms and conditions. CannaMama reserves the right to make changes to this site and these terms and conditions at any time and without notice. If you do not agree with the User Agreement, please do not use this site. CannaMama makes no representation that materials on this site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal are not authorized.

Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any claim relating to this site, the use of this site, and the materials contained herein is governed by the laws of the Netherlands without regard to conflict of law rules. Customer agrees to adhere to any and all applicable laws when using our products and our products are not to be used for or in conjunction with any illegal activities.

CannaMama shall not be held liable for any failure to perform or delay in performing any of its obligations when such failure or delay is due to circumstances beyond its reasonable control including, without limitations, any act of God, war, strike, riot, fire, flood, earthquake, lock-out, late or non-delivery by suppliers, shortage or unavailability of materials, components or transportation facilities, or act, refusal to act, regulation, order or intervention of any governmental authority. CannaMama makes no representations or warranties of any kind with respect to products sold by CannaMama .

Except as expressly stated herein, CannaMama disclaims all warranties expressed or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to CannaMama arising from any product sold shall be the price of the product ordered. In no event shall CannaMama be liable for special, indirect, consequential, or punitive damages related to product sold.

Order Acceptance Policy

Your receipt of an electronic order confirmation does not signify our acceptance of your order. CannaMama reserves the right at any time after receipt of your order, to either accept or decline your order for any reason. CannaMama reserves the right, without prior notice, to supply less than the quantity of any item ordered. All orders are subject to credit approval, and all items are limited to supply on hand. Customer is responsible for paying any freight charge and restocking fee caused by refused shipment or unclaimed goods.
It is customer’s responsibility to verify accuracy and completeness of an order by reviewing order confirmation e-mail. CannaMama is not responsible for non-receipt of communication e-mails due to incorrectly entered email address, spam block or any other e-mail failures. If you do not receive an order confirmation email within 1 hour of placing the order, please contact our customer service to make us aware of the problem and to verify validity of the email address on file.

Order Cancellation Policy

Once the order has physically shipped, in-part or in-full, it is considered as fulfilled and is subject to an applicable re-stocking fee in case of return. To request order cancellation, please contact Customer Service via email or by phone. Order is not considered cancelled until you receive a notification that states that we have been able to stop the order from physically leaving our premises.

Payment Methods

We currently accept MasterCard, VISA, American Express and Discover credit card payments. When creating your CannaMama order, please be sure to provide your complete and exact billing address and telephone number that matches the one your credit card company has on file for your account. Incorrect information as well as ship-to address different from billing may cause a delay in processing your order. Please contact Customer Service for more information.

Shipping Policy

All credit card orders for “in-stock” products placed by 3 PM PST (US Pacific Standard Time) on any business day are normally shipped within 1-5 business days upon payment approval. All orders received after 3:00 PM PST are considered received on the following business day. We do not ship items on weekends or regular bank holidays. No items will be delivered on weekends or holidays. If there are any anticipated delays in shipping your order, you may be contacted by our Customer Service representative via e-mail or by phone, with options of accepting the order at an estimated date or canceling for a refund of the item backordered. CannaMama reserves the right to change freight carriers and shipping methods for your order without prior notice. Expedited orders will be delivered by any method of CannaMama choosing and is guaranteed to be delivered on or before the chosen delivery date.

Estimated shipping time :

Europe: 4 – 6 business days
USA: 5 – 8 business days
International: 7 – 12 business days

  • All sales are final, no refund possible on medicinal products.
  • Insured up to 500 euros by carrier in the event of loss or damage of package.
  • For Extra Insurance up to 5000 euros, Extra charges may apply.
  • Check the delivery status of your order using online tracking.
  • For Extra Fast Delivery, Extra charges may apply.

* Does not include fees for Optional Services, or additional fees and taxes.

** Average shipping times across all carrier services, zones and weights.

*** Extra options are not available for all carrier services.


All of CannaMama products shipped are guaranteed against manufacturer defects for 14 days from the date of invoice (date when order was picked up by the freight carrier). Warranty is voided without receipt or invoice. Please contact Customer Service for more information.

Copyright and Trademark Notice

This site is owned and operated by CannaMama . Unless otherwise specified, all materials appearing on this site are the sole property of CannaMama . No material from this site may be copied, reproduced, modified, republished, posted, transmitted, distributed, or used in any form or by any means. Any unauthorized use of any materials appearing on this web site may violate copyright, trademark and other applicable laws and could result in criminal and/or civil penalties. All trademarks and registered trademarks are the sole property of their respective owners.